Returns Policy

Returns:

Kindly be advised that all brand new items are covered by the local manufacturers warranty and therefore are eligible to be booked in at the manufacturers repair centre. For CPO devices we do not process returns/ refunds - all our CPO models come with varying periods of the warranty - the exact period remaining will be clearly stated on each listing.

Please note there are no returns or refunds for change of mind on goods that have been opened.

Non- defective Products- Right to “cool off”:

Products which are NOT defective or damaged or which you found to be unsuitable, can be returned to Vertex Tech SA within 10 (ten) workings days from date of delivery, provided that the Products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/ credit card/ debit card slip as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act within 10 (ten) working days after your receipt of the Products and to obtain a full purchase price refund, subject to being charged a 5% (of the retail price) fee in respect of return and handling charge to non-defective returns that have not been opened and remain in the original packaging. 

Vertex Tech SA can hold you liable for any damage caused to the Products whilst it is in your possession. Unfortunately, should the product be opened or used in any way, a 10% fee (of the retail price) will be charged accordingly.

Should the product be unopened and in the original condition it was sold in, Vertex Tech SA will be happy to accept a return of the product and refund you, less 10% as a handling fee to cover delivery, collection and admin costs. Unfortunately, should the product be opened or used in any way, you may not return the product to us nor can we offer you a refund.